{"id":18468,"date":"2025-07-11T10:06:36","date_gmt":"2025-07-11T10:06:36","guid":{"rendered":"https:\/\/codener.com\/?page_id=18468"},"modified":"2025-07-22T09:58:39","modified_gmt":"2025-07-22T09:58:39","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/codener.com\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18468\" class=\"elementor elementor-18468\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7e331e elementor-section-full_width elementor-section-stretched elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"e7e331e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27e2aaa\" data-id=\"27e2aaa\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6f99ce elementor-widget elementor-widget-heading\" data-id=\"b6f99ce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy \u2013  <span style=\"font-weight:600;color: #003B72\">Codener<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f67b8c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f67b8c6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7cf8d23\" data-id=\"7cf8d23\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cea85a8 elementor-widget elementor-widget-heading\" data-id=\"cea85a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5f818d elementor-widget elementor-widget-text-editor\" data-id=\"d5f818d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At Codener, we are committed to delivering high-quality digital solutions tailored to our clients\u2019 specific requirements. Due to the customized nature of our services\u2014including software development, web design, and digital consultation\u2014all payments made to Codener are non-refundable. However, we do offer the following guidelines for special cases:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2c7ed7 elementor-widget elementor-widget-heading\" data-id=\"c2c7ed7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. General Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f34843c elementor-widget elementor-widget-text-editor\" data-id=\"f34843c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Once a project is initiated and payment is made, no refunds will be issued, regardless of project status, unless explicitly agreed otherwise in writing.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9549d1 elementor-widget elementor-widget-heading\" data-id=\"b9549d1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Eligible Refund Scenarios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04ef409 elementor-widget elementor-widget-text-editor\" data-id=\"04ef409\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Refunds may be considered only in the following cases:<\/span><\/p><p><span style=\"font-weight: 400;\">Duplicate Payment: If a client is charged more than once for the same service, the additional payment will be refunded after verification.<\/span><\/p><p><span style=\"font-weight: 400;\">Non-Initiation: If no work has been started on a project and a formal refund request is made within 7 days of payment, a partial refund may be issued after deducting administrative and processing fees (typically 10\u201315%).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1705ef5 elementor-widget elementor-widget-heading\" data-id=\"1705ef5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Revisions in Place of Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b2002b elementor-widget elementor-widget-text-editor\" data-id=\"4b2002b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If the client is not satisfied with the deliverables, Codener will work in good faith to offer reasonable revisions within the original project scope.<\/span><\/p><p><span style=\"font-weight: 400;\">Requests that go beyond the initial scope may be subject to additional charges and are not grounds for a refund.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b75720 elementor-widget elementor-widget-heading\" data-id=\"5b75720\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Digital Products and Licenses<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa4de37 elementor-widget elementor-widget-text-editor\" data-id=\"aa4de37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Any third-party tools, plugins, software licenses, or subscriptions purchased on behalf of the client are non-refundable.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a03bcca elementor-widget elementor-widget-heading\" data-id=\"a03bcca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Complaint and Dispute Handling<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd75c8 elementor-widget elementor-widget-text-editor\" data-id=\"4bd75c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you are not satisfied with our service, we encourage you to contact us directly at hello@codener.com within 7 days of project delivery.<\/span><\/p><p><span style=\"font-weight: 400;\">We aim to resolve all disputes professionally and amicably.<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Updated on<\/strong>: 11 July 2025<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t  ","protected":false},"excerpt":{"rendered":"<p>Refund Policy \u2013 Codener Refund Policy At Codener, we are committed to delivering high-quality digital solutions tailored to our clients\u2019 specific requirements. Due to the customized nature of our services\u2014including software development, web design, and digital consultation\u2014all payments made to Codener are non-refundable. However, we do offer the following guidelines for special cases: 1. General [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":7869,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-18468","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/codener.com\/wp-json\/wp\/v2\/pages\/18468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/codener.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/codener.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/codener.com\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/codener.com\/wp-json\/wp\/v2\/comments?post=18468"}],"version-history":[{"count":0,"href":"https:\/\/codener.com\/wp-json\/wp\/v2\/pages\/18468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/codener.com\/wp-json\/wp\/v2\/media\/7869"}],"wp:attachment":[{"href":"https:\/\/codener.com\/wp-json\/wp\/v2\/media?parent=18468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}